Privacy Notice: Appropriate Adult Services



This notice is to help you understand what we do with your information as we want to makesure all the details we hold about you are safe and secure. This notice tells you how we do that. It also explains how you can ask us any questions and how you can see the information we have.

We have someone to make sure that we are being careful with your information. They can be contacted at if you have any questions.


We might collect personal details about you such as:

  • your name, where you live
    • email address and phone number (when we need to)
    • your date of birth
    • your gender
    • your family members and friends (when we need to)
    • records of when you contacted us, or we contacted you, or when you asked us to dosomething
    • details about why you used our services, which may include details about anyoffences you have been suspected of being involved with

We may also hold and use special information such as

  • your ethnicity
    • where you or your family members are originally from
    • any religious beliefs
    • Physical, Mental Health and Medical Information.

We will only collect and use this information if we have a really good reason, such as:

  • to help you get access to services
    • to help you get through a difficult time
    • to make sure you are alright if you are worried about something
    • if it is in everyone’s best interest and we have a lawful reason to use it
    • The law allows us to use it
    • you have told us you are happy for us to use it.

We will normally get it from the police, Local Authority, or our consultation with you. Allinformation you provide to the police is documented on a custody record which as Appropriate Adults we are entitled to access.

  • It is used to help you and provide you with a service. Sometimes we may not use allthe information you give us, but if we didn’t have it we might not be able to provide you with the best possible service.

We may send your details to others to help us run our organisation. These are:

  • Anyone you have said we can send your details to
    • Government departments such as
      • Youth Offending Teams (YOS)
      • Department for Education (DfE)
      • Qualifications and Curriculum Authority (QCA)
      • Office for Standards in Education, Children’s Services and Skills (Ofsted)
      • Department of Health (DH)
  • We may need to pass your information to other groups who help us provideservices. We will only do this when
    • we have to because the law tells us to
    • The law allows us to.
    • When we share your information we make sure they have the same rules tolook after your information as we do. We agree this with them before we share your information.
  • If we are very worried or think you might be in danger we may need to share your information with the police, or other security organizations to help them help you, or to prevent a crime.
  • We will never share your information with third-party organisations other than those described above.
  • We have lots of security measures to make sure your details don’t go missing or get used in a way they shouldn’t be. We have a great team of people who aretrained to handle your details properly. This involves our team receiving a yearly GDPR training course.
  • Sometimes your details may be transferred to and stored in countries outside the UK and the EU. If this happens, we will do everything we can to make sure that your details are used properly and kept safe. If someone else is using your details because we have told them to, we will make sure we put measures in place with them to protect it.
  • IME is cyber essentials accredited – This is a government backed scheme which helps us to guard against the most common cyber threats.
  • All our laptops, computers, tablets, and mobile phones which are used by IMEare encrypted and have the latest anti-virus technology. All laptops and computers have 2 Factor authentication, before allowing the user to login.
  • Any devices used outside the office, login through our secure VPN/Firewall to give us that extra level of security.
  • We keep personal information for varying lengths of time. For example, we might have to keep it for a long time for legal reasons, but most of the time, we will keep your details only for as long as it is required.
    • You can help us to keep the details we hold about you accurate and up-to- date. Make sure you let us know if you change your email address or phone number. You can do this through your school, support worker or anyone from Achieving for Children who is helping you.

You can ask us to

  • tell you how your details are being used
    • give you a copy of all the details we hold on you
    • correct the details if they are wrong or out of date
    • delete all of the details we hold on you (unless we have a good reason not to)
    • stop using your details in a certain way
    • send your details to another organisation.

Some of these rights may not always apply. There are sometimes special rules that meanwe need to hold on to certain information. Don’t forget that if you have told us we can useyour information in a certain way and you would like us to stop, you can tell us to stop at any time. 

More information about these rights can be found online here:

If you have any questions or are unhappy about something, please contact us at


Keep an eye out for changes to this notice online. If we make big changes, the version date at the bottom of the notice will be updated. Of course, where we are required by law, we will ask for your permission before we change the reason for using your details.


If you have a question or a complaint, you can always get in touch with one of our team by email or write to us: Data Protection Officer,IME, International House, 776-778 Barking Road, London E13 9PJ.

Version updated 24/01/2024